Refund policy

Returns
You have 7 days from the date of purchase to request a return. After 7 days, we unfortunately can’t offer a refund or exchange.

To qualify for a return, the item must be unused, in its original condition, and in the original packaging.

Refunds (if applicable)
Once we receive and inspect your return, we’ll email you to confirm it has arrived and let you know if your refund is approved.
If approved, we’ll process the refund and issue the credit back to your original payment method within a few business days.

Exchanges (if applicable)

We only offer exchanges for items that are defective or damaged. If you need to exchange your item for the same one, please email us at omar@fadedept.ca

Shipping
To return an item, please email us at omar@fadedept.ca

Return shipping costs are your responsibility and are non-refundable. If your return is approved for a refund, the cost of return shipping may be deducted from the refund amount.

Delivery times for exchanges may vary depending on your location.